Store Policy

Payment Methods

• Credit / Debit Cards

• Offline Payments (payment by bank transfer)

Privacy & Safety

This document sets forth QEd Publications (the "Company") Online Privacy Policy (the "Privacy Policy") for this Web site, (the "Site"). If you have objections to the Privacy Policy, you should not access or use this site.
All "personal information" ("personal information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains) that we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of such collection. 

As a visitor to this Site, the Company may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, the Company may ask that you provide us personal information, such as your first and last name, mailing address (including post code), e-mail address, job title and department, and other personal information. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

The Company collects your information in order to record and support your participation in the activities you select. Your personal information is also used to keep you informed about new products, special offers, and other products and services of the Company.

The Company may collect information about the use of the site, such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. The Company may use this aggregate, non-identifying statistical data for statistical analysis, marketing, or similar promotional purposes.

The Company recognises and appreciates the importance of responsible use of information collected on this site and will not provide your name to other companies or organisations.

There are instances in which the Company may divulge your personal information. The Company may provide your personal information if necessary, in the Company’s good faith judgement, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order or to protect the rights of the Company or others.

Bookshop Inquiries

If you do not have an account with us, please call us on 01785 620364 and this can be arranged. Bookshops receive a 20% discount on the retail price.

Customer Care

Firstly, if you have a query, or need to get in touch with us for any reason, please call on 01785 620364 or email

Products are despatched usually the day we receive the order, and no more than 2 business days of receipt of your order (except during national and international exhibitions when short delays of between 2 and 3 days may be experienced - when this applies, the relevant days are highlighted on the web site's order form). If a product is not in stock, we will notify you with an estimated despatch date. Orders will be filled in the order they are received.

Despatch/handling charges apply to customers outside of the UK (see details on web site).

Returns and Refunds

You have the option to notify QEd Publications of your intention to return unwanted goods within 7 days of purchase/receipt of goods (whichever is longer), in exchange for a full refund, with no penalty.

In case of cancellation, if the goods have already been despatched and the goods are not faulty then the return delivery costs will be borne by the customer. However, if there is a fault, the return delivery costs will be borne by QEd Publications.

If your package from us shows any physical damage, refuse the package and contact QEd Publications on 01785 620364. If you need to return for credit or refund, contact us via e-mail or phone to obtain instructions. Contact e-mail address is at the bottom of the page. Contact phone number is 01785 620 364.