Frequently asked questions
How much is postage?
Delivery is FREE within the UK.
What happens if I'm not in when a delivery is attempted?
If nobody signs for the package, you will be left a card and the goods will be returned to your local delivery depot. You may contact the courier to arrange a suitable redelivery date or alternatively, it may be possible to collect the order from your local depot. Identification will be required upon collection.
Which payment methods do you accept?
Card payments via Visa Debit, Visa Credit, MasterCard and Maestro
Schools/educational institutions can pay by cheque
Can I phone and order over the telephone? I don't like ordering over the internet.
Yes. Simply call us on 01785 620364. We can process your card payment using our credit/debit card terminal.
Are my card details safe when ordering online?
Transactions taken on our website are safe. During and after the checkout process, your credit card details are encrypted. Once you reach the checkout page where you enter your card details, you are on a secure server, confirmed by being on an https page.
After your order is placed, your credit card details are securely sent, due to the encryption, preventing anyone being able to access the information except for the bank authorising the transaction. After this authorisation is successful, the encrypted data is wiped.
QEd Publications Ltd is PCI DSS compliant and is authorised to take payments directly on the website and over the telephone. We never store card details.
What is the latest I can order for same day despatch?
What happens if the order arrives damaged?
We ask that you report issues with delivery within 24 hours of receipt. If the products are visibly damaged on receipt, pictures should be taken immediately in order for us to make a claim with the shipping carrier. Please email email@example.com
At the request of all shipping carriers, you must not have any further contact with the box or products, until the issue is solved.
What if I received the wrong product that I ordered?
Mistakes do happen! In the extremely unlikely event that you receive the incorrect product(s) ordered, please accept our apologies and contact us at the first available opportunity to inform us and we will correct our mistake. Contact us on 01785 620364 or email firstname.lastname@example.org
If it is our mistake, we will cover your return shipping and issue the correct product(s) within two working days.
What will happen to my order if I pay for it now, during the Coronavirus pandemic?
You can place your orders, but these will not be despatched until our office opens again (and that will depend largely on Government advice).
I have heard that the EYFS is going to change. How will I know if I'm ordering the correct version of early years Trackers?
I work for a school and want to pay on invoice. Can I order Active Listening for Active Learning and be invoiced?
Yes. Place your order in the normal way. At the checkout select the "Manual Payment" option. We will then process the order and send the item with an invoice for you to pay by bank transfer or cheque.