Frequently asked questions

How much is postage?


Delivery is FREE within the UK. Different delivery charges apply outside of the UK. This is calculated automatically when you select the destination country.




What happens if I'm not in when a delivery is attempted?


If nobody signs for the package, you will be left a card and the goods will be returned to your local delivery depot. You may contact the courier to arrange a suitable redelivery date or alternatively, it may be possible to collect the order from your local depot. Identification will be required upon collection.




Which payment methods do you accept?


We accept the following payments online:

  • Card payments via Visa Debit, Visa Credit, MasterCard and Maestro
  • PayPal
  • Bank Transfer
  • Schools/educational institutions can pay by cheque




Can I phone and order over the telephone? I don't like ordering over the internet.


Yes. Simply call us on 01785 620364. We can process your card payment using our credit/debit card terminal.




Are my card details safe when ordering online?


Transactions taken on our website are safe. During and after the checkout process, your credit card details are encrypted. Once you reach the checkout page where you enter your card details, you are on a secure server, confirmed by being on an https page.

After your order is placed, your credit card details are securely sent, due to the encryption, preventing anyone being able to access the information except for the bank authorising the transaction. After this authorisation is successful, the encrypted data is wiped.

QEd Publications Ltd is PCI DSS compliant and is authorised to take payments directly on the website and over the telephone. We never store card details.




What is the latest I can order for same day despatch?


For large (parcel) items, orders must be placed before 14:00 GMT to ensure same day dispatch. This is Monday to Friday only and excludes any Bank Holidays, Saturday and Sundays. Orders placed after 14:00 GMT will be processed on the next working day. For smaller items (a parcel of 5 or fewer items) going via Royal Mail, orders placed before 15:30 will be sent the same day.




What happens if the order arrives damaged?


We ask that you report issues with delivery within 24 hours of receipt. If the products are visibly damaged on receipt, pictures should be taken immediately in order for us to make a claim with the shipping carrier. Please email orders@qed.uk.com

At the request of all shipping carriers, you must not have any further contact with the box or products, until the issue is solved.




What if I received the wrong product that I ordered?


Mistakes do happen! In the extremely unlikely event that you receive the incorrect product(s) ordered, please accept our apologies and contact us at the first available opportunity to inform us and we will correct our mistake. Contact us on 01785 620364 or email orders@qed.uk.com

If it is our mistake, we will cover your return shipping and issue the correct product(s) within two working days.




What will happen to my order if I pay for it now, during the Coronavirus pandemic?


You can place your orders, but these will not be despatched until our office opens again (and that will depend largely on Government advice). We suggest that if you don't want to pay without knowing when these items will be sent, you wait until we re-open. We will put a notice on our homepage as soon as we are operating normally again.




I have heard that the EYFS is going to change. How will I know if I'm ordering the correct version of early years Trackers?


Changes in the EYFS Profile - latest update. A pilot version of the EYFS with changes (new Early Learning Goals) was trialled in twenty-five settings in England. The pilot began in September 2018, and feedback has gone back to the Dept for Education. A formal consultation on the proposed changes began earlier this year. Following the consultation, the intention is to introduce the revised EYFS framework from September 2021. Schools/childminders can volunteer to use the new framework from September 2020. However, as a result of the Coronavirus pandemic, we are not sure how this will impact on timelines. We at QEd Publications intend to produce a new version of Trackers when the new framework details are published by the Dept for Education.




I work for a school and want to pay on invoice. Can I order Active Listening for Active Learning and be invoiced?


Yes. Place your order in the normal way. At the checkout select the "Manual Payment" option. We will then process the order and send the item with an invoice for you to pay by bank transfer or cheque.





QEd Publications

13 Weeping Cross

Stafford

ST17 0DF

United Kingdom

Tel: 01785 620364

Email: info@qed.uk.com

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© 2020 QEd Publications Ltd.

Company registered as QED Publications Ltd

Place of registration and registered office address: 13 Weeping Cross, Stafford ST17 0DF

Company Registration number: 4502040